Privacy Policy

• Demographic information (name, contact details, date of birth, OHIP / health card number where applicable)
• Health information: diagnosis, medical history, current medications, imaging, lab results, prior treatment records
• Information collected during consultation and treatment sessions
• Records of consent, billing, and correspondence

From Website Visitors

• Information submitted through the Check Eligibility form
• Limited analytics data: pages visited, anonymized location, referring source — used only to improve site usability
• No third-party advertising trackers; no cookies beyond what is necessary for site function

From Referring Physicians

• Physician name, CPSO number, contact details, and clinic affiliation
• Patient referral documentation
• Correspondence related to ongoing patient care

• To provide medical care, including consultation, treatment, and follow-up
• To bill OHIP, WSIB, private insurance, or the patient directly for services rendered
• To communicate with referring physicians about your care
• To meet legal, regulatory, and accreditation obligations
• To improve our services through internal quality review and audit (de-identified where possible)
• To respond to inquiries submitted through our website or by phone, fax, or email

• Electronic records are stored in encrypted systems with access controls and audit logs
• Paper records, where they exist, are stored in locked cabinets in secured areas
• Access to personal health information is limited to clinical and administrative staff who require it to perform their duties
• All staff sign confidentiality agreements and complete privacy training annually
• Information transmitted over public networks (e.g., email) is encrypted or otherwise secured where it contains PHI
• Privacy and security incidents are documented and managed per PHIPA breach notification requirements

• Members of the patient’s circle of care (e.g., referring physician, consulting specialists, primary care provider)
• Funding bodies as required for billing (OHIP, WSIB, private insurer at patient’s direction)
• Regulators, accreditation bodies, or law enforcement where required by law
• Service providers who help us operate (e.g., secure IT hosting, document destruction), bound by written agreements requiring equivalent privacy protections

We do not sell personal information. We do not share personal information with advertisers, marketers, or third parties for purposes unrelated to your care.

• You have the right to access your personal health information held by Evolve
• You have the right to request corrections to records you believe are inaccurate
• You have the right to withdraw consent for certain uses of your information (subject to legal exceptions)
• You have the right to receive a copy of your records (subject to a reasonable cost-recovery fee, where applicable)
• You have the right to complain to the Information and Privacy Commissioner of Ontario (IPC) if you believe your privacy rights have been breached